We strongly believe in customer satisfaction, and we want you to be fully satisfied with your purchase. We provide you a wide variety of products to choose from so please order your product carefully. After placing your order, please review your order and contact us immediately (within one hour) if a mistake has been made. We may be able to correct any errors in the order process prior to delivery. we strictly impose a non-cancellation and non-refundable on items sold & delivered. www.domos.com.my. shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for an exchange, cancellation and refund, please notify us within 24 hours upon receiving the Products. We will revert the procedures in respect of request. Any request after 24 hours will not be entertained.
Exchange, cancellation, and refund is subject to our discretion.
Exchange, cancellation or refund of products can ONLY be arranged under the following reasons:
- If any Product has been delivered in a damaged or defective condition; or
- If the wrong Product which is different from the Order is delivered.
Payment issues:
- If it is a duplicate or double payment
All refunds will be made via bank transfer direct to the Customer’s bank account within 14 business days.
Delivery Policy
Orders will arrive within 7-14 business days from order verification with our supported logistics provider. We will send out advisories for delays due to declared holidays and severe weather conditions.
Please contact us immediately on 03-9134 4050 or email us at [email protected]
Warranty Terms
All products are comes with 1 (12 months) year limited warranty by the manufacturer from the date of purchase.
Contact
Domos Smart Home Sdn Bhd
Company Reg number: 202101016209 (1416509-P)
Contact No.: 03-9134 4050
Email Address: [email protected]
Address: 8-2-2, BLOCK B JALAN 5/101C, CHERAS BUSINESS CENTRE, 56100 KUALA LUMPUR W.P. KUALA LUMPUR MALAYSIA